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A useful place to start
A few quick answers.
Market data isn’t refreshing. What should I try?
Check your internet connection and pull to refresh the relevant screen. Public providers may be temporarily unavailable or rate limited. The app identifies cached or unavailable data where applicable; check the provider’s update time before relying on a value.
How do I back up or erase my research?
In the app, open Settings and find “On this device.” Use “Export local backup” to save a copy, “Restore backup” to replace local records from a compatible file, or “Erase local data” to remove the app’s research records and caches. Export a backup before erasing or replacing data you want to keep.
Why hasn’t a research plan updated in the background?
Research plans check completed candles when the app opens or refreshes. The app does not guarantee continuous background monitoring or push alerts. Ambiguous candle sequences and missing history may require manual review.
Can you help with a transaction or exchange account?
AOZXPLATFORM’s research features do not hold funds, connect to exchange accounts, or execute trades. For an account or transaction issue with an external service, contact that service through its own official support channel.